I reached out to Import Sports Performance due to an error message with my BMW x3 and the engine intake. I had just gotten the car serviced in Chicago and was extremely frustrated that something was wrong. I called Import Sports and Sam answered right away and made an appointment for me the next day. I really appreciated the customer service even though I had no pre-existing relationship with ISP. I dropped the car off the next day and Sam and Jordan were extremely friendly and helpful. After taking the day to examine and test drive the car, they called to let me know it was a simple fix. I only had to pay for the diagnostics! They are an honest shop - genuine and helpful. I appreciated them explaning everything to me - I have very little knowledge of cars - and also not trying to fix things that weren't wrong. I will definitely return!