I got an oil change which is what I went in for, however when I take my vehicle to other locations they will do a all point check, meaning change oil, check tire pressure, windshield wipers etc. This location does not/did not do that. I think that would provide a better customer experience. After my post I got a call from one of the Techs that serviced my vehicle and he confirmed that he completed all of the above. As a customer I greatly appreciate the fact they read their reviews and they took the time to give me a call to clear up any misunderstandings, thats a great Customer experience and very professional. I’ve changed my rating from a 3 to 5 stars. Very professional team and detailed in what they do. Their knowledge, expertise and experience give them the ability to troubleshoot and pin point the problem quickly. I greatly appreciate how they forecast and look for any possible future maintenance concerns.
Sorry Ken, we failed to communicate that your TPMS light for low tire pressure was on upon arrival and it takes a short drive so the sensors acknowledge the proper tire pressure after we set them to go off. I assure you our processes of performing oil changes is top notch, we perform a 32pt courtesy inspection and top off necessary fluids along with setting tire pressures. That's our standard procedure. Your vehicle has such low mileage no maintenance was necessary. We appreciate you changing your review to 5 stars, know we strive to provide the best service possible. Thanks for all your business thus far and look forward to servicing your vehicle again soon.
- Importsports Auto Repair Pros